Privacy Policy & Text Message Terms

Last updated: September 27, 2026

Who we are

Fragile Treazur’Z (fragiletreazurz.com) records the life stories of your loved ones by phone and turns them into keepsake books. Questions? Email fragiletreazurz@gmail.com or call 1-877-378-6892.

Information we collect

Buyer details: name, email and, for hardcover orders, shipping address.
Storyteller details: name, phone number and preferred language.
Stories: call recordings, transcripts and any photos you send us.
Payments are processed securely by Stripe. We never see or store your full card number.

How we use it

Only to provide our service: scheduling the welcome call, sending weekly story questions and reminders, recording and transcribing stories, creating your ebook or hardcover, shipping, and customer support.

We never sell your information

We do not sell, rent or trade personal information. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text message opt-in data and consent will not be shared with any third parties.

We share information only with the service providers we need to run the business — payment processing (Stripe), phone and texting (Quo), website hosting (Cloudflare), and printing and shipping partners — and only to deliver your order.

Recordings

Every recorded call begins by asking the storyteller’s permission. Recordings and stories are private to the family who purchased the plan and anyone they invite. You can ask us to delete recordings at any time.

Keeping and deleting your information

We keep stories and recordings so your family can listen to them later. To see, correct or delete your information, email fragiletreazurz@gmail.com.

Text message terms

Program: Fragile Treazur’Z weekly story questions, call reminders and order updates.
How you agree: the storyteller agrees during their welcome call and confirms by replying YES to our first text.
How often: about 1–3 messages per week while a plan is active.
Message and data rates may apply.
Reply STOP at any time to stop receiving texts. Reply HELP for help, or contact us at 1-877-378-6892.
Carriers are not liable for delayed or undelivered messages.

Children

Our service is not directed to children under 13, and we do not knowingly collect their information.

Changes

If we update this policy, we will post the new version on this page with a new date.